9lapak Platform Privacy Notice

This page describes what we collect when you use 9lapak and how we keep that data protected. We take your privacy seriously and are transparent about the personal information we gather, how we use it, and who we share it with. Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate.

When you create an account on 9lapak, verify your identity, deposit funds, or play our games, you provide us with information. We use that information to confirm your identity, process your transactions, manage your account, calculate cashback and bonus eligibility, and comply with laws. We do not sell your data to third parties, and we keep it secure through encryption and access controls.

Read this page to understand your privacy rights on 9lapak and how to contact us if you have questions about your data.

What We Collect on 9lapak

We collect different types of information depending on how you interact with 9lapak. When you create an account, we collect your name, email address, phone number, and date of birth. During identity verification, we collect government-issued ID information such as passport or national identity card details. When you deposit or withdraw funds, we collect payment method information—your bank account details, digital wallet credentials, or QRIS reference number. We also collect information about your activity on 9lapak, including game history, betting records, session timestamps, IP addresses, and device identifiers.

We collect this information through several channels: directly from you during account creation and verification; through your interactions with our platform; and through third parties such as payment processors. We do not collect unnecessary information—every data point we gather serves a specific purpose related to account management, fraud prevention, or legal compliance.

• Account details: Name, email, phone, date of birth, address.
• Identity verification: Government ID information and document uploads.
• Payment information: Bank account details, digital wallet IDs, e-wallet codes.
• Activity data: Bets placed, games played, session history, IP addresses, device info.
• Communication records: Emails, support tickets, account notifications.

How We Use Your Data on 9lapak

We use your data to operate and improve 9lapak. Your name, email, and phone are used to create and manage your account. Your identity information is used to verify that you are who you claim to be and to comply with anti-money-laundering and know-your-customer regulations. Your payment details are used to process deposits and withdrawals through our payment partners. Your activity data is used to calculate weekly cashback, determine tier progression, track bonus eligibility, and detect fraudulent or prohibited activity.

We also use your data to communicate with you—sending account confirmations, promotion notifications, updates about major sports events like Liga 1, Piala Indonesia, Piala AFF, and support responses. We may use anonymized data—data that cannot identify you—to analyze platform trends, improve game performance, and enhance the overall user experience on 9lapak. We do not use your data for purposes unrelated to 9lapak without your explicit consent.

Third Parties and Data Sharing on 9lapak

We do not sell or rent your personal data to third parties. However, we do share your information with select partners who help us operate 9lapak. Payment processors such as mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your payment details to process deposits and withdrawals. These partners operate under their own privacy policies and are bound by data protection agreements with us.

We may share data with law enforcement or regulatory authorities when required by applicable law. If you are from Jakarta, Surabaya, Bandung, Medan, or Semarang, or you operate in Indonesia, we comply with Indonesian data protection regulations and may disclose information to relevant authorities if legally compelled. We may also share aggregated, anonymized data with analytics providers and business partners to help us understand platform usage and improve our service.

Our servers may sit outside your jurisdiction. When you use 9lapak, your data may be transferred across international borders for storage and processing. By using our platform, you consent to such transfers. We take measures to ensure that transfers comply with applicable data protection standards.

Your Rights on 9lapak

We believe you have the right to know what data we hold about you and how we use it. You can request access to your personal data by contacting our support team. We will provide you with a copy of your information within a reasonable timeframe, usually no more than 30 days. You have the right to correct inaccurate data—if your profile information is outdated or wrong, contact us and we will update it. You have the right to request deletion of your data, subject to our legal obligations. If you ask us to delete your data and we have no legal reason to retain it, we will do so.

You have the right to opt out of promotional communications. You can unsubscribe from marketing emails and notifications through your account settings or by contacting our support team. You retain the right to access your account and activity history anytime you log into 9lapak. If you have questions about how we handle your data or wish to exercise any of these rights, contact us—our support team will guide you through the process.

We at 9lapak believe transparency and respect for your data are fundamental to trust.

Cookies and Tracking on 9lapak

We use cookies and similar tracking technologies to enhance your experience on 9lapak. Cookies are small files stored on your device that remember your preferences, keep you logged in, and help us understand how you interact with our platform. We use session cookies, which expire when you close your browser, and persistent cookies, which remain on your device longer. We also use analytics tools to track general usage patterns—how many users visit 9lapak, which games are most popular, and how long members typically play.

You can control cookies through your browser settings. Most browsers allow you to block cookies, delete them, or set preferences for which sites can use them. Disabling cookies may limit some features of 9lapak, such as staying logged in or personalizing your experience. We do not use cookies to track you across other websites.

Data Security on 9lapak

We protect your data through industry-standard security measures. Your data is encrypted during transmission between your device and our servers using HTTPS protocol. Personal information is stored in secure databases with restricted access. Our systems are regularly monitored for unauthorized access attempts, and we maintain backups to ensure data is not lost in case of technical failure.

Our employees who have access to your data are trained in privacy practices and bound by confidentiality agreements. We audit our security practices regularly and take corrective action when we identify vulnerabilities. However, no online system is completely immune to security threats. We do our best to protect your data, but we cannot guarantee absolute security. If you discover a security breach or suspect your 9lapak account has been compromised, contact our support team immediately.

Data Retention on 9lapak

We retain your data for as long as your account is active and for a reasonable period afterward. Account details, identity verification information, and transaction history are retained for the duration of your membership and for a specified period after account closure to comply with legal obligations and resolve disputes. Promotional communications and activity logs may be retained longer if needed for analysis or compliance purposes. If you request data deletion, we will remove your information except where we are legally required to retain it.

Contact Us About Your Privacy on 9lapak

If you have questions about this privacy notice, wish to request access to your data, exercise your rights, or report a privacy concern, contact our support team. We are committed to addressing your privacy questions promptly. Our multilingual support team can assist you in English or other languages. Include your account information and describe your request clearly. We will acknowledge your request within a reasonable timeframe and work toward resolution.

Updates to Our Privacy Policy on 9lapak

We may update this privacy notice from time to time to reflect changes in our data practices or applicable regulations. We will post any updates here and notify you of material changes via email or account notification. Your continued use of 9lapak after an update means you accept the revised privacy notice. We encourage you to review this page regularly to stay informed about how we handle your data.